There’s a question that almost never gets asked in the room where it would matter most.
People usually adapt to the metric long before they notice the meaning disappearing.
that is so true - we always end up focusing on the thing which others will measure - especially if it's tied to incentives. But we quickly forget the meaning or the meaning becomes lost in organisational memory - no one can remember why.
People usually adapt to the metric long before they notice the meaning disappearing.
that is so true - we always end up focusing on the thing which others will measure - especially if it's tied to incentives. But we quickly forget the meaning or the meaning becomes lost in organisational memory - no one can remember why.