What your exit interviews, complaint files, and survey notes were always trying to say
Not every company has “exit interviews”. And when those exist, they are not there to collect and understand the gap you described.
For example, Amazon’s exit interviews served only one purpose - to flag whether this person will sue Amazon or not. The rest was irrelevant.
I hadn't realised that companies like Amazon did that, not something I've come across. but's it very good point about having a clear understanding of the intent and purpose of whatever conversation happens before leaving a company.
Not every company has “exit interviews”. And when those exist, they are not there to collect and understand the gap you described.
For example, Amazon’s exit interviews served only one purpose - to flag whether this person will sue Amazon or not. The rest was irrelevant.
I hadn't realised that companies like Amazon did that, not something I've come across. but's it very good point about having a clear understanding of the intent and purpose of whatever conversation happens before leaving a company.